Help
If the information you need
was not addressed above, please
contact us.
Technical Support Help
Log In and Password Security
Subscribers to SurveyNavigator™ are able to select
their personalized, case-sensitive User ID and Password. As
with most password-protected subscription sites, the user agrees to have one subscription
per person. It is your responsibility to protect your User ID and Password.
Protection of
User ID and Password information is the sole responsibility of the
subscriber. User Subscription Licenses are not intended to be shared
licenses.
(Note: For security
purposes, SurveyNavigator™ will automatically log off after 20 minutes
of inactivity.) If access is denied, this
could be the result of one of the following:
-
Your
User ID or Password was entered incorrectly or was not in the proper format of characters.
User IDs and Passwords are case sensitive.
-
Another person is logged on
to the site using your
User ID and
Password.
-
Your subscription payment is past due. Please
contact billing.
-
Your subscription has expired. Please
subscribe
again.
If you believe that your subscription
User ID and Password has been compromised,
send an email to
support@watersconsulting.com.
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Copying/Pasting
Results to a Spreadsheet or Word
Processing Program
You
may use our Excel download option which is represented by an Excel icon on
the survey data resultant screen. Or to copy results into a worksheet or document,
select (highlight) the information you want to copy, click the "Edit" menu, and
then click "Copy". Open the program that you want to paste the information to
(for example, Excel) and click "Paste".
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Printing
You can print results
by choosing the Print
option from the File menu of your web browser. You may need to change the page orientation to Landscape
in order to see the full page of information. You can do this by choosing the Print option from the File
menu of your web browser, clicking the Properties button, and selecting Landscape
orientation.
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Lost Connection or No
Response
Losing a connection can happen for a number
reasons. SurveyNavigator™ was designed for maximum efficiency and information downloads within
seconds. If your connection continues to be interrupted, you should contact your system administrator.
For security reasons,
if you have logged in but have not had activity for 20 minutes, you
will encounter the log-in page again when attempting to use the salaries or benefits
pages. If this occurs, simply re-enter your User ID and Password and continue using the
site as before.
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Compensation Support Help
Converting Salaries
To convert salaries,
we use the following formulas:
-
Yearly to monthly = Yearly salary divided by 12
-
Yearly to hourly = Yearly salary divided by 2080
-
Monthly to yearly = Monthly salary multiplied by 12
-
Monthly to hourly = Monthly salary divided by 173.35
-
Hourly to monthly = Hourly salary multiplied by 173.35
-
Hourly to yearly = Hourly salary multiplied by 2080
These conversion formulas are based on the standard number of
working hours in a calendar year (2080 hours).
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About the Data
Salary and Benefit information is updated on a continuing basis as data is
submitted by participants. Participating
organizations receive a formal annual request to review their data and provide updates. The date of the data is
noted accordingly. However, SurveyNavigator™ is unique in the fact
that our participants can update their data as changes occur throughout the
year.
Because of our focus on timely
and accurate salary data for SurveyNavigator™, you may
wonder whether an error has occurred if you find that data for a job title that you
acquired one day is different from that acquired on another day. If this occurs, it is
most likely because we have updated our database between the dates of your two data
retrievals. Other possible reasons for data being different are that you inadvertently
specified a different search criterion.
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